Today's financial services environment can be complicated with multiple business units, legacy systems, and dozens of enterprise applications that not only must work together but also give management the business insight necessary to drive timely and accurate decision-making.

PRESENCE can help Financial Service companies:

• Better target and serve your customers by economically streamlining the end-to-end client management process and guiding employees through decision-making processes.

• Enable Straight-Through Processing. Business rules in processes can help automate the routing and processing of tasks — often reducing the amount of human intervention required by over 80%.

• Extend the value and life of core systems by leveraging existing applications and introducing more efficient Web-based forms and interfaces.

• Enable collaboration across and beyond the enterprise by automating work routing and notifications across groups, outside agents, and customers. This reduces the time, errors and complexity of executing processes.

• Gain real-time visibility and control over processes by allowing Managers to view real-time process performance and proactively manage bottlenecks.

• Create an audit trail with detailed process reporting, which provides a complete picture of the process including activities, systems, and participants

Credomatic

The Challenge: Eliminate tedious manual processes and expedite information to recipients, such as loan account customers. Improve customer communications.

The Solution: Credomatic implemented PRESENCE to monitor business activities, generate notifications & reports, and develop new processes. Develop tasks which enable customers to make automated account enquiries via SMS and also start sending alerts to customers via their mobile phones regarding potential problems with their accounts.

Benefits:

• Real-time visibility
• Reduction in errors and incoming enquiries
• More efficient reporting.
• Automated workflow.
• Improved cashflow.
• Better customer service and communications

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