With competition getting fiercer and margins getting smaller, the retail industry is beginning to really feel the squeeze.

PRESENCE can improve the performance of your retail business by:

• Provide a superior customer experience. With process coaches, you can adopt best practices and enable employees to deliver a consistent and positive experience for your customers.

• Gain real-time visibility and control over processes. Process performance can be viewed by managers in real-time to reduce bottlenecks and improve productivity.

• Ensure data quality and integrity. Process models that actually run the process provide consistency and adherence to retailer's business requirements.

• Enable collaboration across your supply chain. Automatic notifications and work routing across departments, regional stores, and suppliers reduces time, errors and the manual handling of process exceptions.

• Extend the value of existing applications. Leverage existing applications like ERP and SCM by filling in the gaps created through more efficient Web-based forms, interfaces and reporting.

• Respond to change faster. Revise processes to respond to competitive demands quickly and with minimal impact on the business